Overview

Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are often the person in charge of the organization's correspondence. Therefore they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and good writing and communication skills. This seminar covers all of these, and more. 

Who to Attend

Secretaries, Administrative Personnel, Personal Assistants to Senior and Middle Executives and officers involved in managing records in organisations

Objectives

At the end of this course, participants will: 

• Recognise how to prioritise and cope with multiple tasks
• Develop the skills necessary to plan, make effective decisions and solve problems, and handle pressure
• Apply practical techniques to improve communications skills
• Understand how to manage challenging behaviours

Outline

• Secretarial and Administrative Role
• Understanding Organisational Culture and Strategy
• Effective Filing Systems
• Time Management for Productivity
• Telephone Skills
• Types of meetings; Roles People Play and Ground Rules to Adopt
• Tact and Skills in Handling People
• Effective Report and Minute writing
• Active Listening
• Planning and Prioritizing
• Dealing Professionally with your Boss
• Developing an Effective Writing Style
• Use of ICT in Writing

COURSE DETAILS:

Date: 8th – 12 March, 29th March – 2nd April, 19th – 23rd April, 28th June – 2nd July, 20th – 24th September, 25th – 29th October, 15th – 19th November

Venue: Virtual(Online) 

Fee: N270,000