Overview
Effective communication, which is critical to effective organisational and individual performance, is, to a large extent, dependent on emotional intelligence. This course demonstrates how to master the core competencies of EI, abilities that include self-motivation, high self-awareness, mood management, and emotional mentoring. In addition, it includes scores of real-world examples and dozens of practical exercises that accelerate the process, along with step-by-step approaches to mastering a variety of EI techniques and also, to explore the relationship between emotional intelligence and perceived stress in the workplace and health-related consequences in human service workers.
Who to Attend
Senior and Management Staff of Public and Private Organisation
Objective
The objective of the course is to enable participants to:
- Define emotional intelligence.
- Identify the competencies of emotional intelligence.
- Identify their personal strengths and limitations.
- Apply the emotional intelligence competencies to their performance.
Outline
- Emotional Intelligence: Learning a Different “Smarts”.
- One Person, Three Brains: Understanding, Thinking, Feeling, and Acting.
- Introducing Emotional Intelligence Competencies.
- Self-Motivation: Desiring to Improve.
- Social Awareness: Paying Attention to the World Around.
- Relationship Management: Putting It Together.
- Effective Communication
- The Five Pillars of Emotional Intelligence
- Motivation Empathy and Self-Awareness
- Build Strong Relationships at Work
- Applying Emotional Intelligence Communication Skills to Relationship Building and Management.
- Demonstrating a Collaborative Attitude at Work through the Application of Emotional Intelligence.
Course details:
Date: 19th – 23rd April, 24th – 28th May, 31st May – 4th June, 21st – 25th June, 16th – 20th August, 30th August – 3rd Sept.,18th – 22nd October, 29th Nov – 3rd December
Venue: Virtual(Online)
Fee: N270,000