OVERVIEW
Listening is so important that many top employers provide listening skills training for their employees. This is not surprising when you consider that good listening skills can lead to better customer satisfaction, greater productivity with fewer mistakes, and increased sharing of information that in turn can lead to more creative and innovative work. Many successful leaders and entrepreneurs credit their success to effective listening skills. This course is designed to teach participants the analytical tools, attitude, and approaches to be used for effective listening and communication.
OBJECTIVES
The main objectives of this course are to empower participants with:
- The ability to use the art of ‘listening’ to build relationships and transform every situation into a profitable one
- The necessary skill to identify and clarify any misinterpretation caused due to the lack of effective listening
- Capability to demonstrate active listening even in situations of emotional distress and trauma
- The knowledge and skills to make their organisation a place of effective communication
OUTLINE
- Overview of Developing the Act of Listening Skills for Effective Communication
- Barriers to Effective Listening
- Strategic Writing for Public Relations
- Listening Behaviour & Models
- Listening with Empathy
- Persuasion and Impression Skills
- Effective Leadership and Influence
- Confidence and Self Mastery
- Critical Thinking to Upgrade Messages
- Digitalization & Data Visualization
- Strategic Corporate Communication Management
- Understanding and Managing Internal and External Communication Processes
COURSE DETAILS:
Venue and Date
Lagos: 17th – 21st February, 10th – 14th March, 14th – 18th April, 26th – 30th May, 9th -13th June, 21st – 25th July, 11th – 15th August, 15th – 19th September, 27th – 31st October, 10th – 14th November
Nasarawa: 31st March – 4th April
Abuja: 15th – 19th December
Kano: 10th – 14th February
Course Fee: N700,000
Duration: 1 Week